The protection of your data is particularly important to us. We therefore process your data exclusively on the basis of the statutory provisions (GDPR, TKG 2003). In this data protection declaration we inform you about the most important aspects of data processing on our website.

Contact

If you contact us using the form on our website or by email, the data you provide will be stored with us for six months for the purpose of processing the request and for any follow-up questions. This data will not be passed on without your consent.

Data storage online shop and trade

We would like to point out that the IP data of the connection owner as well as the name, address, date of birth, e-mail address, telephone number, account data or credit card number of the customer are stored by us for the purpose of simplifying the purchasing process and for subsequent contract processing.

The data you provide is necessary to fulfill the contract and to carry out pre-contractual measures. We cannot conclude the contract with you without this data. There is no data transmission to third parties, with the exception of the transmission of account data or credit card data to the processing bank or payment service provider for the purpose of debiting the purchase price, to the transport company / shipping company commissioned by us to deliver the goods, to our IT service provider for storage of the data mentioned, as well as to our tax consultant to fulfill our tax obligations.

Furthermore, when paying by credit card, the customer’s name, address, telephone number, e-mail address and credit card number are transmitted to the service provider Stripe, Inc., with registered office at 185 Berry Street, Suite 550, San Francisco, CA 94107 USA, for payment processing saved there. The data will therefore be passed on to a non-European third country. The relationship with the service provider is based on the Privacy Shield agreement.

We have concluded a corresponding contract for order data processing with the order processors.

After aborting the shopping process, the data stored by us will be deleted. If a contract is concluded, the data will be stored for a period of 30 years after the end of the financial year in which the business transaction ended, in particular in order to be able to fulfill tax storage obligations and for as long as warranty, damage compensation and product liability claims make it necessary for the Data are processed, which are then processed in an archive with separate access regulations. The data passed on to Stripe, Inc. will be stored by Stripe, Inc. for as long as this is necessary for Stripe, Inc. to fulfill its legal or contractual obligations.

Data processing takes place on the basis of the legal provisions of Section 96 (3) TKG and Art 6 (1) (a) GDPR (consent) and/or Art 6 (1) (b) GDPR (necessary to fulfill the contract).

Publishing on social media

We also publish information about our competitions and the winners on social media for advertising and marketing purposes. If you participate in a competition and are one of the winners, this information will include your name and a photograph showing you.

We use Facebook and Instagram from the provider Facebook Inc. with headquarters at 1601 Willow Road, Menlo Park, CA 94025 USA as social media services. The data given is transferred to the provider’s server, stored there and published on our Facebook and/or Instagram profile page. The data will therefore be passed on to a non-European third country. The relationship with the provider is based on the Privacy Shield agreement. We have concluded a corresponding contract for order data processing with the provider.

The data will be stored at Facebook Inc. for as long as this is necessary so that Facebook Inc. can offer products and services. The data will remain stored with Facebook Inc. until our profile accounts are deleted, unless Facebook Inc. no longer needs the data to offer products and services.

Data processing takes place on the basis of the legal provisions of Section 96 (3) TKG and Art 6 (1) (a) GDPR (consent).

Facebook-Pixel

Within our online offer, so-called „Facebook pixels“ of the social network Facebook, which is operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA or if you are based in the EU, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland is used. With the help of the Facebook pixel, Facebook is able to determine the visitors of our offer as a target group for the display of advertisements, so-called „Facebook Ads“. Accordingly, we use the Facebook pixel to only display the Facebook ads we have placed to those Facebook users who have also shown an interest in our website. For this purpose, a direct connection to the Facebook servers is established when you visit the website. It is transmitted to the Facebook server that you have visited this website and Facebook assigns this information to your personal Facebook user account.

 We can also use the Facebook pixel to understand the effectiveness of Facebook ads for statistical and market research purposes by seeing whether users were redirected to our website after clicking on a Facebook ad.  The data collected in this way is anonymous to us, i.e. we do not see the personal data of individual users. However, this data is stored and processed by Facebook. Facebook can connect this data to your Facebook account and also use it for its own advertising purposes, in accordance with Facebook’s data usage guidelines https://www.facebook.com/about/privacy/ . 

 The legal basis for the use of this service is Art. 6 Para. 1 lit f GDPR. 

You can deactivate Facebook’s remarketing function at https://www.facebook.com/settings/?tab=ads#_=_  . 

If you want to prevent the collection of your data by the Facebook pixel used, click on the following link:  [fb_optout]

By clicking on the link, you will save an „opt-out“ cookie on your device. This applies exclusively within the browser you are using and only within this domain.  If you delete the cookies of the browser used, you must click the link again .

Supplier and contractor management (to process our purchasing and our back office)

We receive the data name, company registration number, address, e-mail address, telephone number, and account details from you within the framework of the relationship as a supplier and/or contractor of our company. This data is required to fulfill the contract and is also processed to fulfill legal obligations (e.g. tax retention obligations or warranty and damage compensation obligations). You are not obliged to provide us with data; however, if you do not provide the data, then we cannot provide or claim the service.

There is no data transmission to third parties, with the exception of the transmission of the account data to the processing bank for the purpose of transferring the purchase price/fee to our IT service provider (trinet eU, Mag. Thomas Rieschl, IT-Services & Consulting, FN 348315d). Storage of the data mentioned, as well as to our tax consultant to fulfill our tax obligations.

We store the data during the business relationship and beyond for a period of 30 years after the end of the financial year in which the business case ended, in particular to be able to fulfill tax storage obligations and as long as warranty, damage compensation and product liability claims make it necessary that the data are processed, which are then processed in an archive with separate access regulations.

Cookies

Our website uses cookies. These are small text files that are stored on your end device with the help of the browser. They do no harm. We use cookies to make our offer user-friendly. Some cookies remain stored on your end device until you delete them. They enable us to recognize your browser on your next visit. If you do not want this, you can set up your browser so that it informs you about the setting of cookies and you only allow this in individual cases. If cookies are deactivated, the functionality of your website may be restricted.

Web Analytics

Our website uses functions of the web analytics service Google Analytics from the provider Google LLC, based at 1600 Amphitheater Parkway, Mountain View, CA 94043 USA .  Cookies are used for this purpose, which enable an analysis of the use of the website by its users. The information generated in this way is transferred to the provider’s server and stored there. The data will therefore be passed on to a non-European third country. The relationship with the provider is based on the Privacy Shield agreement.

You can prevent this by setting up your browser so that no cookies are saved.

We have concluded a corresponding contract for order data processing with the provider.

Data processing takes place on the basis of the legal provisions of Section 96 Paragraph 3 TKG and Article 6 Paragraph 1 lit a GDPR (consent) and/or Article 6 Paragraph 1 lit f GDPR (legitimate interest).

Our concern within the meaning of the GDPR (legitimate interest) is the improvement of our offer and our website. Since the privacy of our users is important to us, the IP address is recorded but immediately pseudonymised (e.g. by deleting the last eight bits). As a result, only a rough localization is possible.

You can find more information on this at  http://www.google.com/intl/de/analytics/learn/privacy.html (general information on Google Analytics and data protection).  

Advertising

We also use the advertising system Google AdWords and Google Shopping from the provider Google LLC, headquartered at 1600 Amphitheater Parkway, Mountain View, CA 94043 USA. Cookies are used for this purpose, which enable an analysis of the use of the website by its users. The information generated in this way is transferred to the provider’s server and stored there. The data will therefore be passed on to a non-European third country. The relationship with the provider is based on the Privacy Shield agreement.

You can prevent this by setting up your browser so that no cookies are saved.

We have concluded a corresponding contract for order data processing with the provider.

Data processing takes place on the basis of the legal provisions of Section 96 Paragraph 3 TKG and Article 6 Paragraph 1 lit a GDPR (consent) and/or Article 6 Paragraph 1 lit f GDPR (legitimate interest).

Our concern within the meaning of the GDPR (legitimate interest) is to improve our offer by adapting it to the needs of the customer. Since the privacy of our users is important to us, the IP address is recorded but immediately pseudonymised (e.g. by deleting the last eight bits). As a result, only a rough localization is possible.

You can find more information on data protection and cookies for Google AdWords and Google Shopping at http://www.google.de/policies/privacy/partners/ and http://www.google.de/intl/de/policies/technologies/ ads .   

Newsletter

You have the option of subscribing to our newsletter via our website. For this we need your email address and your declaration that you agree to receive the newsletter.

In order to be able to provide you with targeted information, we also collect and process information voluntarily provided on your birthday, address and areas of interest.

We also use the MailChimp system from the provider The Rocket Science Group, LLC, headquartered at 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308 USA. Your email address will be sent to this provider and stored there. This information is therefore passed on to a non-European third country. The relationship with the provider is based on the Privacy Shield agreement.

In addition, your email address and any other voluntary information (birthday, address and areas of interest) will be passed on to our IT service provider (trinet eU, Mag. Thomas Rieschl, IT-Services & Consulting, FN 348315d) for storing the data.

We have concluded a corresponding contract for order data processing with the order processors.

You can cancel your subscription to the newsletter at any time. Please send your cancellation to the following email address: sales@prochaska.eu We will then immediately delete your data in connection with the newsletter dispatch.

Your rights

In principle, you have the right to information, correction, deletion, restriction, data transferability, revocation and objection. If you believe that the processing of your data violates the Data Protection Act or your data protection claims have otherwise been violated in any way, you can complain to the supervisory authority, which in Austria is the data protection authority.

Contact Details

Prochaska Trading Ltd

UN 307146k

Pilzgasse 31, 1210 Vienna

Phone +43 (1) 278 51 00 – 0 

Email: sales@prochaska.eu